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mystery shopping

noun

Definitions

  1. The practice of using mystery shoppers to evaluate a business.

    • Younkers, a midwestern department store chain, carries out 12,000 mystery shoppings a year in support of its Satisfaction Plus quality and productivity effort.
    • We were also keen to learn more about “mystery shopping" (something that was popular in the United States) and how it might help us to provide specific 'service' related information to individual managers.
    • Mystery shopping is used by many companies to assess the performance of their staff.

  2. present participle and gerund of mystery shop

The neighborhood

Vish — recursive loop

No curated loop yet for mystery shopping. Loops are being traced one word at a time while the ingestion pipeline matures.

sense glosses and etymology drawn from English Wiktionary · source · CC-BY-SA