emotional labor

Etymology

Definitions

1. 1

   The act of managing feelings and displaying certain expressions in order to meet the…

   The act of managing feelings and displaying certain expressions in order to meet the requirements of a job.

   • It was that “pinch,” or conflict, between such feelings and the pilot’s Call for authenticity that led me to write down in my own notebook, "emotional labor."
   • Emotional labor does not observe conventional distinctions between types of jobs. By my estimate, roughly one-third of American workers today have jobs that subject them to substantial demands for emotional labor.
   • Another way to put it is that these jobs require emotional labour, not manual labour. And women, even unskilled women, are much better at emotional labour than men are.
2. 2

   Jobs which require such management and display.

   • In emotional labor jobs (Hochschild 1983), emotional displays are a matter of survival rather than personal choice, as job security and pay are dependent on them.
3. 3

   The display and management of emotion in non-professional, interpersonal relationships

   The display and management of emotion in non-professional, interpersonal relationships; emotion work.

   • One of the biggest shifts is that much of the conversation about emotional labor has left its original sphere of the workplace and moved to the home.

The neighborhood

• neighboremotional work
• neighborinteractional shitwork
• neighborhave a nice day syndrome